Performance Management and reward systems in context
· Definition and Difference between PM and PA
· Contributions of PM For Employees
· Contributions of PM For Managers
· Contributions of PM For Org/HR Function
Performance Management and reward systems in context
a. Disadvantages/Dangers of Poorly implemented PM Systems for Employees/ Managers/ Organization
b. Reward Systems: Definition
c. Purposes of PM System: Overview
d. Characteristics of an Ideal PM System
Performance Management Process
● Performance Management Process: Overview, Prerequisites
● Performance Planning: Behaviors
● Performance Planning: Competencies
● Performance Planning: Development Plan
● Performance Execution: Employee/Manager Responsibilities
Defining Performance and Choosing a Measurement Approach
● Definition and Determinants of Performance
● Factors Influencing Determinants of Performance
● Performance Dimensions
● Differences Between Task and Contextual Performance
● Rationale for Task & Contextual Performance
● Approaches to Measure Performance
Measuring Results and Behaviors for rewards
● Key areas
● Determining Accountabilities
● Relative Degree of Importance
● Determining Objectives
● Characteristics of Good Objectives
● Determining Performance Standards
Measuring Results and Behaviors for reward system
-Measuring Behaviors: Overview
-Identify competencies
- Identify indicators
-Choose measurement system
Gathering Performance Information
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· Appraisal Form
· Major Components of Appraisal Forms
· Desirable Features for All Appraisal Forms
· Determining Overall Rating
Gathering Performance Information
● Appraisal period
● Six Types of Formal Meetings
● Performance Information
● A Model of Rater Motivation
● Areas of Rater Training Programs
Implementing a Performance Management System
- Preparation
· Cognitive Biases that affect communications effectiveness
· Minimizing effects of cognitive biases
· Appeals Process
· Rater Training Programs
· Choices of Training Programs
Implementing a Performance Management System
● Rating Errors
● Possible Solutions for Rating Errors
● Frame of Reference Training
● Behavioral Observation Training
● Self-leadership Training
Performance Management & Employee Development
● Stakeholders in the Development Process
● Personal Developmental Plans
● Content of Developmental Plan
● Developmental Activities
● 360-degree Feedback Systems
Performance Management Skills
· Coaching Definition
· Coaching style
· Coaching Process
Performance Management Skills
● Observations
● Documentation of developmental behavior
● Feedback
● Performance Review Meetings