● Quality in the Competitive Business World
● Conformance and Non-Conformance Costs of Quality
● Dimensions of Product And Service’ Quality Evolution of Modern Concepts of Quality
● Evolution of Modern Concepts of Quality
● Definition and Understanding of TQM
● Importance of TQM in Overall Supply Chain Operations of any Organization
● House of TQM Developed by Noriaki Kano
● Toyota’s TQM Structure
● Total Employee Engagement
● Kaizen Culture
● Kano Model to Prioritize Customer Requirements.
● Retainment, Improvement and Breakthrough
● PDCA Approach
● 7 QC Tools
● 7 Management and Planning Tools
● Gantt Chart
● TQM Vehicles – Boat Model
● SDCA and PDCA
● Visual Boards and Daily Huddles
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● Hoshin Kanri
● Definition :SWOT Analysis
● Objectives : SWOT Analysis
● The Four Generic Strategies From SWOT Analysis
● Applications : SWOT Analysis
● Our Daily Habits and Origin of 5S
● 8 Types of Wastes in Workplace
● Implementation of 5S and Visual Management
● Customer Feedback
● Net Promoter Score (NPS)
● Critical to Quality (CTQ)
● Objectives Quality Control Circle
● National and International Convention on QCC
● Kaizen Through Quality Control Circle