Introduction to Course & Objectives Supply Chain Management: Logistics v SCM, Supply ChainManagement: Key Processes, Management Components of SCM- 100 -Customer Relationship Management, Customer Service Management, Demand Management,Order Fulfillment, Manufacturing Flow Management, Supplier Relationship Management ProductDevelopment and Commercialization, Returns Management, Supply Chain Mapping, SupplyChain Performance Measurement, Electronically Linking the Supply Chain, Developing andImplementing Partnerships in the Supply Chain