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Fundamentals of Quality and TQM :
· Quality in the Competitive Business World
· Conformance and Non-Conformance Costs of Quality
· Dimensions of Product And Service’ Quality
· Evolution of Modern Concepts of Quality
· Definition and Understanding of TQM
· Importance of TQM in Overall Supply Chain Operations of any Organization
Models of TQM
· House of TQM Developed by Noriaki Kano
· Toyota’s TQM Structure
Principles of TQM
● Total Employee Engagement
● Kaizen Culture
● Kano Model to Prioritize Customer Requirements.
Functions of TQM
· Retainment, Improvement and Breakthrough
Problem Solving Tools and Techniques
● PDCA Approach, 7 QC Tools
● 7 Management and Planning Tools, Gantt Chart
Daily Management and Policy Management
● TQM Vehicles – Boat Model, SDCA and PDCA
● Visual Boards and Daily Huddles, Hoshin Kanri
SWOT Analysis
● Definition :SWOT Analysis, Objectives : SWOT Analysis
● The Four Generic Strategies From SWOT Analysis
● Applications : SWOT Analysis, 5S and Visual Management
● Our Daily Habits and Origin of 5S
● 8 Types of Wastes in Workplace
● Implementation of 5S and Visual Management
Voice of Customer (VOC)
● Customer Feedback, Net Promoter Score (NPS)
● Critical to Quality (CTQ), Objectives Quality Control Circle
● National and International Convention on QCC
● Kaizen Through Quality Control Circle